1. Booking and Scheduling
How do I book a photography session for an event or sports game?
- To book a session, please visit our "Booking Information" tab for all the necessary details.
What information do I need to provide when booking?
- I recommend checking the "Booking Form" tab, which includes all the required information for booking your session.
How far in advance should I schedule my session?
- You can schedule your session at any time, but we recommend booking at least one to two months in advance to secure your preferred date.
Can I reschedule my booking? What is the process?
- Yes, you can reschedule your booking. Please contact your photographer and check the availability calendar. Note that scheduled shoots still take priority
- To book a session, please visit our "Booking Information" tab for all the necessary details.
What information do I need to provide when booking?
- I recommend checking the "Booking Form" tab, which includes all the required information for booking your session.
How far in advance should I schedule my session?
- You can schedule your session at any time, but we recommend booking at least one to two months in advance to secure your preferred date.
Can I reschedule my booking? What is the process?
- Yes, you can reschedule your booking. Please contact your photographer and check the availability calendar. Note that scheduled shoots still take priority
2. Pricing and Packages
What are the different pricing options available for events and sports photography?
- All pricing options, including base packages and add-on services, are available on the "Pricing Information" tab.
What does the hourly rate include for these types of shoots?
- The hourly rate includes a free pre-event consultation, coverage of the event, basic editing, and any selected add-on services.
What is included in the set price packages?
- The set price packages include everything covered in the hourly rate but are offered as a single package price rather than being charged hourly.
Are there any hidden costs I should be aware of?
- We prioritize transparency. All costs will be clearly displayed or outlined in the contract for your review
- All pricing options, including base packages and add-on services, are available on the "Pricing Information" tab.
What does the hourly rate include for these types of shoots?
- The hourly rate includes a free pre-event consultation, coverage of the event, basic editing, and any selected add-on services.
What is included in the set price packages?
- The set price packages include everything covered in the hourly rate but are offered as a single package price rather than being charged hourly.
Are there any hidden costs I should be aware of?
- We prioritize transparency. All costs will be clearly displayed or outlined in the contract for your review
3. Payment and Deposits
What payment methods are accepted?
- We accept Venmo, Cash App, cash, and card (tap or type).
Is a deposit required to secure a booking for an event or sports game?
- Not all bookings will require a deposit, but some will, depending on factors such as event size, booking demand, event length, and travel requirements. These details will be discussed during the consultation.
When is the full payment due?
- For hourly bookings, full payment is due after all services are completed but before the final images are released. This payment can also be made at the end of the event before the photographer departs. For set price events, payments can be made either before or after the event, as arranged with the photographer.
What is your refund policy if I need to cancel an event or sports photography booking?
- To cancel, the Client must notify the Photographer in writing. If a deposit has been paid, the following refund conditions apply:
More than 72 hours before the event start time: The Client will receive a full refund of the deposit. Within 72 hours of the event start time: The Client is eligible for a 50% refund of the deposit. If no deposit was required at booking, there will be no financial penalty for cancellations made more than 72 hours before the event. Cancellations made within 72 hours of the event may be subject to a cancellation fee of $15.00, intended to cover potential booking losses and preparation costs, depending on the terms agreed upon at the time of booking.
- We accept Venmo, Cash App, cash, and card (tap or type).
Is a deposit required to secure a booking for an event or sports game?
- Not all bookings will require a deposit, but some will, depending on factors such as event size, booking demand, event length, and travel requirements. These details will be discussed during the consultation.
When is the full payment due?
- For hourly bookings, full payment is due after all services are completed but before the final images are released. This payment can also be made at the end of the event before the photographer departs. For set price events, payments can be made either before or after the event, as arranged with the photographer.
What is your refund policy if I need to cancel an event or sports photography booking?
- To cancel, the Client must notify the Photographer in writing. If a deposit has been paid, the following refund conditions apply:
More than 72 hours before the event start time: The Client will receive a full refund of the deposit. Within 72 hours of the event start time: The Client is eligible for a 50% refund of the deposit. If no deposit was required at booking, there will be no financial penalty for cancellations made more than 72 hours before the event. Cancellations made within 72 hours of the event may be subject to a cancellation fee of $15.00, intended to cover potential booking losses and preparation costs, depending on the terms agreed upon at the time of booking.
4. Day of the Event
What should I prepare for the photography session at my event or game?
- Please provide the photographer with an event timeline at the start. Inform attendees that a photographer will be on-site and to be mindful of the camera. If the venue requires permission for photography, please let us know in advance and designate a point of contact to assist the photographer.
How early will the photographer arrive at the venue?
- Our team will arrive 15-20 minutes before the agreed-upon start time to set up equipment and make final preparations.
Can I request specific shots or poses during the event?
- Absolutely! We aim to make your session as personal as possible. For sports sessions, we offer an add-on called "Action Shot Guarantee," as the unpredictability of a game can affect the number of photos taken. The specifics will be determined prior to the event.
What happens if the event or game runs longer than scheduled?
- We recommend adding extended coverage to your session if you anticipate the event running longer. We allow a 30-minute grace period on either end of the event. If the event runs longer than expected, it will be subject to the day’s schedule and the photographer’s availability
- Please provide the photographer with an event timeline at the start. Inform attendees that a photographer will be on-site and to be mindful of the camera. If the venue requires permission for photography, please let us know in advance and designate a point of contact to assist the photographer.
How early will the photographer arrive at the venue?
- Our team will arrive 15-20 minutes before the agreed-upon start time to set up equipment and make final preparations.
Can I request specific shots or poses during the event?
- Absolutely! We aim to make your session as personal as possible. For sports sessions, we offer an add-on called "Action Shot Guarantee," as the unpredictability of a game can affect the number of photos taken. The specifics will be determined prior to the event.
What happens if the event or game runs longer than scheduled?
- We recommend adding extended coverage to your session if you anticipate the event running longer. We allow a 30-minute grace period on either end of the event. If the event runs longer than expected, it will be subject to the day’s schedule and the photographer’s availability
5. Technical Concerns
Do you use any specialized techniques for capturing fast-moving action at sports events?
- Yes, we employ high-speed shutter settings and continuous shooting modes to capture fast-moving action clearly and sharply. Additionally, we use advanced autofocus systems to track and capture subjects in motion.
How do you ensure the quality and consistency of your photos in varying lighting conditions?
- We use professional-grade cameras and lenses with high ISO capabilities and wide apertures to handle various lighting conditions. We also carry portable lighting equipment and reflectors to adjust and enhance lighting as needed.
How do you manage power and storage needs during lengthy events or games?
- We come prepared with multiple fully-charged batteries and high-capacity memory cards to ensure uninterrupted coverage. We also bring backup batteries and storage devices to handle extended sessions.
What post-processing software do you use to edit the photos?
- We utilize industry-standard software like Adobe Lightroom and Photoshop for post-processing. This allows us to perform detailed edits, enhancements, and retouching to deliver high-quality final images.
- Yes, we employ high-speed shutter settings and continuous shooting modes to capture fast-moving action clearly and sharply. Additionally, we use advanced autofocus systems to track and capture subjects in motion.
How do you ensure the quality and consistency of your photos in varying lighting conditions?
- We use professional-grade cameras and lenses with high ISO capabilities and wide apertures to handle various lighting conditions. We also carry portable lighting equipment and reflectors to adjust and enhance lighting as needed.
How do you manage power and storage needs during lengthy events or games?
- We come prepared with multiple fully-charged batteries and high-capacity memory cards to ensure uninterrupted coverage. We also bring backup batteries and storage devices to handle extended sessions.
What post-processing software do you use to edit the photos?
- We utilize industry-standard software like Adobe Lightroom and Photoshop for post-processing. This allows us to perform detailed edits, enhancements, and retouching to deliver high-quality final images.
6. After the Event
How long after the event will I receive my photos?
- Standard Processing
Average Delivery Time: Typically, you can expect to receive your photos within 2 to 4 weeks after the event. This allows us ample time to carefully select, edit, and enhance each image to ensure they meet our high-quality standards.
What to Expect: During this period, we will perform basic editing, including adjustments to light, color, and clarity, as well as cropping and framing to present your images beautifully.
- Rush Processing
Average Delivery Time: If you choose our rush processing service, you can expect to receive your photos within 5 to 7 days after the event. This expedited service prioritizes your images, allowing you to enjoy them much sooner.
Additional Fee: Please note that rush processing incurs an additional fee to cover the expedited editing and prioritization of your photos.
What to Expect: Despite the faster turnaround, we still ensure that your images are edited to the same high-quality standards, giving you beautifully polished photos in a shorter time frame.
In what format will I receive my photographs?
- All of our photos are delivered in a secure online album available to download and sharing
Can I order prints directly from you after the event?
- Unfortunately we do not offer that service at this time, we only deliver in digital files
What is the policy on editing and retouching for event or sports photographs?
- We include basic editing with all packages, which is completed before delivery. If you select the editing add-on, we will start with our basic editing and then send the photos to you for revisions before producing the final images
- Standard Processing
Average Delivery Time: Typically, you can expect to receive your photos within 2 to 4 weeks after the event. This allows us ample time to carefully select, edit, and enhance each image to ensure they meet our high-quality standards.
What to Expect: During this period, we will perform basic editing, including adjustments to light, color, and clarity, as well as cropping and framing to present your images beautifully.
- Rush Processing
Average Delivery Time: If you choose our rush processing service, you can expect to receive your photos within 5 to 7 days after the event. This expedited service prioritizes your images, allowing you to enjoy them much sooner.
Additional Fee: Please note that rush processing incurs an additional fee to cover the expedited editing and prioritization of your photos.
What to Expect: Despite the faster turnaround, we still ensure that your images are edited to the same high-quality standards, giving you beautifully polished photos in a shorter time frame.
In what format will I receive my photographs?
- All of our photos are delivered in a secure online album available to download and sharing
Can I order prints directly from you after the event?
- Unfortunately we do not offer that service at this time, we only deliver in digital files
What is the policy on editing and retouching for event or sports photographs?
- We include basic editing with all packages, which is completed before delivery. If you select the editing add-on, we will start with our basic editing and then send the photos to you for revisions before producing the final images
7. Legal and Liability
What happens if the photographer is unable to attend the event due to unexpected circumstances?
- If the photographer is unable to attend and we do not have a replacement available, any payments made by the client will be fully refunded. If the client has not paid anything, they will have the option to reschedule if the event date allows. Our team is committed to providing excellent service and has never missed an event.
Who owns the copyright to the images from events and sports games?
- At Steele Photography, we retain the copyright to all images taken during events and sports games. This is standard practice in the photography industry and ensures that we maintain control over the use and distribution of our work.
What does this mean for you?
- Usage Rights: As our client, you will receive a license to use the images for personal, non-commercial purposes. This includes sharing them on social media, printing them for personal use, and displaying them in your home or office.
- Commercial Use: If you wish to use the images for commercial purposes, such as marketing, advertising, or any other business-related activities, you will need to obtain permission from Steele Photography. This involves discussing your intended use and potentially agreeing to a licensing fee and terms.
- Image Integrity: Retaining copyright allows us to ensure the integrity and quality of our work, as well as to control how and where the images are used.
Why is this important?
- Protection of Creative Work: Copyright ownership protects the photographer’s creative work and intellectual property, allowing us to continue producing high-quality images and offering professional services.
- Client Assurance: By maintaining copyright, we can guarantee that the images you receive are exclusive and meet our standards of excellence.
If you have any questions about copyright, usage rights, or licensing, please feel free to discuss them with us. We are happy to provide clarity and ensure that you fully understand your rights and the scope of use for your images.
Can I share the photos on social media or for commercial use?
- If you choose to share the images on social media, we kindly ask that you tag us in the post. For commercial use, please request permission from your photographer during the session or contact our team later to discuss usage rights
- If the photographer is unable to attend and we do not have a replacement available, any payments made by the client will be fully refunded. If the client has not paid anything, they will have the option to reschedule if the event date allows. Our team is committed to providing excellent service and has never missed an event.
Who owns the copyright to the images from events and sports games?
- At Steele Photography, we retain the copyright to all images taken during events and sports games. This is standard practice in the photography industry and ensures that we maintain control over the use and distribution of our work.
What does this mean for you?
- Usage Rights: As our client, you will receive a license to use the images for personal, non-commercial purposes. This includes sharing them on social media, printing them for personal use, and displaying them in your home or office.
- Commercial Use: If you wish to use the images for commercial purposes, such as marketing, advertising, or any other business-related activities, you will need to obtain permission from Steele Photography. This involves discussing your intended use and potentially agreeing to a licensing fee and terms.
- Image Integrity: Retaining copyright allows us to ensure the integrity and quality of our work, as well as to control how and where the images are used.
Why is this important?
- Protection of Creative Work: Copyright ownership protects the photographer’s creative work and intellectual property, allowing us to continue producing high-quality images and offering professional services.
- Client Assurance: By maintaining copyright, we can guarantee that the images you receive are exclusive and meet our standards of excellence.
If you have any questions about copyright, usage rights, or licensing, please feel free to discuss them with us. We are happy to provide clarity and ensure that you fully understand your rights and the scope of use for your images.
Can I share the photos on social media or for commercial use?
- If you choose to share the images on social media, we kindly ask that you tag us in the post. For commercial use, please request permission from your photographer during the session or contact our team later to discuss usage rights
8. Special Requests and Customizations
Can I customize a package to fit my event or sports photography needs?
- While our base packages come with a set number of included services, we offer add-on options for total customization. If you have specific needs beyond the standard offerings, our team can discuss additional customizations during your consultation.
Do you offer themed or stylized photo shoots for events or sports?
- Currently, we do not offer themed or stylized photo shoots as we do not have the necessary resources or equipment to provide this service.
Are there additional charges for custom requests at events or games?
- Additional services can be selected from our add-ons. If you have a custom request that doesn't fit within our premade packages, please discuss it with your photographer during the consultation. We will determine a price for your custom request and include it on your invoice
- While our base packages come with a set number of included services, we offer add-on options for total customization. If you have specific needs beyond the standard offerings, our team can discuss additional customizations during your consultation.
Do you offer themed or stylized photo shoots for events or sports?
- Currently, we do not offer themed or stylized photo shoots as we do not have the necessary resources or equipment to provide this service.
Are there additional charges for custom requests at events or games?
- Additional services can be selected from our add-ons. If you have a custom request that doesn't fit within our premade packages, please discuss it with your photographer during the consultation. We will determine a price for your custom request and include it on your invoice
9. Partnerships and Collaborations
Do you collaborate with other event professionals like planners, stylists, or makeup artists?
- Yes, we are able to collaborate with event professionals such as planners, stylists, and makeup artists if necessary. We have experience working with various professionals in the past to ensure a seamless event.
Can you recommend other services that might enhance our event or session?
- For both event and sports photography, we recommend doing your research and selecting additional services that best fit your needs and preferences. If you need suggestions or recommendations, we are happy to provide guidance based on our experience.
- Yes, we are able to collaborate with event professionals such as planners, stylists, and makeup artists if necessary. We have experience working with various professionals in the past to ensure a seamless event.
Can you recommend other services that might enhance our event or session?
- For both event and sports photography, we recommend doing your research and selecting additional services that best fit your needs and preferences. If you need suggestions or recommendations, we are happy to provide guidance based on our experience.